Customer Charter – Our Promise to You

It is our intention as a business is to provide an excellent service for an honest price. We will endeavour to ensure we meet your expectations at all times however there may be occasion where you are not happy with an element of the service we have provided you with.

If this is the case, please contact the company and ask to speak with David Hunt who will try and work with you to rectify any problem where possible. We aim to respond to all complaints within 5 working days. Once we have investigated your complaint thoroughly and if we agree the issue is as a direct result of ours, we will advise you of what action we will take which is appropriate in the circumstances. We aim to complete any action required within 28 days.

Should you still not be satisfied with the proposed resolution or if you are still unhappy with our service, we would invite you to contact the Ombudsman Service who would be able to conciliate between us to find a satisfactory conclusion.